Frequently asked questions

Absolutely. At Ontaro, security is paramount. Our website and portal uses SSL encryption and all analyzed data is stored within an encrypted database. You can rest easy knowing your children's data is secure. Ontaro is secured with state-of-the-art technologies and practices for added protection. We use Microsoft Azure for all our cloud based storage storage. Microsoft Azure is a known, trusted, and reliable partner in the cybersecurity industry, and we use them to secure our database. We use Stripe for all our payments and financial data which is used all over the world. You can find our privacy policy here When you share your personal information with Ontaro, we immediately encrypt it so it can’t be traced back to you. By looking at everyone’s data together, we can see larger patterns that help us learn and grow, and your privacy is completely preserved the whole time. Parents, guardians, co parents and care givers are the owners of all their data, and they have full control over what happens to it. We would never sell or give away your data to any third party without your consent. We purge data within 30 days of analysis, but if you want it gone sooner, just ask. We are a member of information commissions office (ico) and adhere to GDPR regulations iCO

Ontaro's parental controls tool for Androids gives you the power to monitor your child’s online activities in a groundbreaking way. Our content monitoring uses advanced AI to scan messages, posts, comments, replies, socials and so much more to find potential dangers. If something concerning is found, you’ll get a timely alert so you can check in and make sure everything is okay.

It's not easy being a parent and knowing what to say or even how to start a conversation with your child. Depending on the subject category, one of these charities maybe able to help you. They are specialists in their field and have great conversation openers to help you open a conversation with your child. You can access the charities from your alert section in the portal or take a look at their websites below for help. https://www.youngminds.org.uk https://www.beateatingdisorders.org.uk/get-information-and-support https://www.nspcc.org.uk/keeping-children-safe/online-safety https://www.dsmfoundation.org.uk/ https://www.ceopeducation.co.uk/parents/ https://www.nationalbullyinghelpline.co.uk/ https://www.iwf.org.uk/

Ontaro’s new product uses innovative tech to put people front and centre. Built with a modern tech stack, it's a scalable subscription SaaS that uses a complex guardianship system through which parents can delegate alert management to spouses, carers or schools. With integrated device heartbeats, guardians can also check if a child’s phone is still turned on. We achieved multi-class text classification using varying natural languages processing techniques (like BERT) to flag content, and prompt discussion via a dashboard which shows statistics and charts about the child’s internet usage. Oh, and we incorporated an ‘iterative improvement’ mechanism which enables parents to categorise their child’s detections, so we can retrain the machine learning model over time.

Ontaro monitors the most popular apps on your child's phone/tablet for any dangerous interactions. It will alert you when this occurs by email so you can view the severity of this on the portal and take action. We have also built into the app a self learning tool which you can also help teach. Please watch "How do you install the app" if you require installation help.

If you are in need of technical support, please fill in the contact form on the home page informing us of your issue or email techsupport@ontaro.co.uk and we will get back to you as soon as possible. Thank you for your patients.

We are working on it.... iOS Apple devices are locked down and so become much harder to monitor. We Know Ontaro can work on iOS devices, but we want to make sure we get the same great results we achieve on Android on iOS Apple devices too. Once we are happy we have achieved this, we will release Ontaro for iOS Apple devices. We are sorry if this is disappointing to hear, but we will not compromise on safety. Thank you.

We offer two plans — monthly subscription or annualy. Both subscriptions covers every child and device in your family, with no limit on accounts, devices, or kids. Both plans come with a 14-day free trial: Ontaro monthly (£10 monthly subscription) A great choice for parents if you want to budget and spread the cost Monitor and receive alerts for your child’s social media, phones and tablets. Identify trends, Cancel anytime Ontaro annual (£100 yearly subscription, a saving of £20 compared to monthly) A great saving on monthly subscription

Yes your child can remove the app, but you will know Ontaro has been moved as you will see that the heartbeat/ping has not updated. This will then give you an opportunity to open a conversation with your child on why they felt the need to remove Ontaro. Ontaro has not been designed to spy on your child, it has been designed to help give your child a sense of responsibility & trust while alerting you of any dangerous interactions. As a guide we suggest you explain to your child why you are putting Ontaro on their phone " because not all things are what they seem and at such a young age they may not be mature enough to realise they are dangerous, but as an adult you have the experience to recognise it and so you can both sit down and have a discussion on the subject".

Ontaro currently covers Android devices. So any device a child has that runs Android on it can be protected by Ontaro.